How it's packed
Every glass piece is wrapped by hand in bubble wrap and foam before it goes in the box. Some one-of-a-kind pieces, like Local Blend's can rig and Amani Summerday's mini rig, also get extra padding, a second box and a check before they go out.
When it leaves
Orders placed by 2 PM Pacific, Monday to Friday, ship the same day with tracking. Orders placed after 2 PM, or on weekends and holidays, ship the next business day.
Every order is sold by Slippy LLC of Bellingham, Washington, and your receipt and card statement show the name of its online store, the same name you'll see at checkout.
Orders don't ship or get delivered on weekends or holidays. When orders pile up, shipping can slip by a few days, and if yours will take longer than that, you'll get an email or a call. Then there's the time in transit, which depends on the shipping option you choose at checkout.
If a piece arrives broken
- Keep everything. Don't throw away the box or the packing yet.
- Take photos of the outside of the box, the packing as you opened it, and the glass.
- Tell us right away through the contact page, with your order number. We'll reply by email, and you can send the photos in your reply.
The return policy asks you to tell us about damage as soon as you've checked your order, so it can be sorted out. The returns page has the rest.
Insurance and signatures
The shipping policy doesn't say whether orders are insured or need a signature on delivery. If either matters for a piece you're buying, ask before you order and we'll find out.
Free shipping, and the free banger or bowl
Free US shipping on orders over $50. When a piece's page says it ships with a free quartz banger or a free glass bowl, it's added at packing.